FAQs.

Fill in the contact form on the website or drop us an email at info@thornhillexpeditions.com

Payments can be made via bank transfer. In order to reserve your space we require a 15% deposit when you book your trip.

At the time of booking we will advise you of the flight and hotel details for your travel to and from Arviat.

Once your booking is confirmed we will send you an information pack via email with all the additional information about your specific trip. This will cover everything you need to know about what to bring with you for the trip in terms of clothing and gear.  We are happy to answer any additional questions you have, please contact us.

We remain at a distance of 100 metres (approximately 300 feet) from the polar bears.  Our expedition team is experienced in polar bear behavior and takes every precaution necessary to ensure the safety of both yourselves and the bears.

Throughout our expedition season the Northern Lights can be seen on most nights when we have clear skies.  Certain factors will affect the display.  During our camping expedition we don’t have any light pollution from town so it’s a great opportunity to see the Northern Lights. During the Defender tour we will have the opportunity to travel to various spots where we can see the Northern Lights if the skies are clear.

For many overseas travellers your mobile phone will not have reception once you arrive in Nunavut. North American phones do have some reception but it may be limited.

During our camping safari we will have limited access to wifi during the evenings. Please note, we do not have the capacity to download large files or films over this connection.

During the Defender tour the hotel does have wifi available. Please note, we do not have the capacity to download large files or films over this connection.

We have a generator that we run in the mornings and evenings, there will be a designated charging area where you can charge your devices and batteries.  We don’t run the generator during the night. Please ensure you bring the appropriate travel plugs with you.

Yes, within our terms and conditions, we insist that all guests have their own medical insurance and evacuation insurance.

Thornhill Expeditions does not provide life, health, or injury insurance for trip participants.  It is your responsiblity to ensure that your medical coverage includes life and health care risks while you are on our trips, and that the insurance provides transportation to your home country or province.  All participants must provide proof of travel medical insurance with adequate emergency coverage, which is required 90 days before the departure date.

In the event of a medical emergency requiring immediate care from a doctor, a private charter plane is typically necessary for evacuation.  The cost of this service can be quite high, depending on the patients location and nearest hospital.  Therefore, it is essential to confirm with your insurance provider that you are covered for the area you are visiting.  Please not that Thornhill Expeditions is not responsible for any medical expenses incurred.

If you do not have adequate evacuation insurance, we recommend Global Rescue (www.globalrescue.com) for their exception service in remote locations.  For detailed information on plans and pricing please visit their website.

You must complete and sign our insurance indemnity declaration prior to the trip commencing.  A copy of this form will be emailed to you at the time of booking.

Due to the challenging environments we travel to and given our cancellation policy we strongly recommend that all trip participants purchase trip cancellation and interruption insurance.  On very rare occasions, Thornhill Expeditions has had to cancel trips after they have begun due to unexpected environmental conditions.